Isel
  • Jacksonville, FL, USA
  • Salary
  • Full Time

Company Paid Medical, Vision, Dental, Life, Paid Vacation & Sick Leave, Wellness Initiatives, Education Assistance, Community Involvement


Position Summary

The Senior Product Support Engineer will utilize their knowledge, experience and problem-solving capabilities to provide an advanced level of technical support for the Company's products. The position will interface with both customers and cross-functional teams to provide:  hands-on product application troubleshooting, explanation of product features, and best practice guidance--often during critical and time sensitive situations.

Essential Duties & Responsibilities

The Senior Product Support Engineer will be responsible for completion or performance of the following duties and responsibilities:

  • Lead the execution of advanced product support cases. Accountable for the on-time and efficient completion of projects
  • Provide product support to customers and cross-functional internal teams as needed
  • Work with product development team to makes recommendations on necessary features and benefits for new products
  • Lead the development of field testing programs for new and existing products
  • Conduct product needs analyses for new applications and document results
  • Conduct root cause analysis to resolve customer issues and document results
  • Lead the development of technical product training presentations, marketing materials and resource manuals. Conducts training sessions for Isel's personnel and customers as needed.
  • Provides advanced technical sales support at customer sites as needed
  • Assist R&D and formulations in the development of testing protocols

Additional responsibilities associated with our overall expansion efforts:

  • Provides support on product approvals and for OEM customers
  • Drafts technical papers and presentations; assist in presenting at industry conferences
  • Stays up to date with current lubrication engineering trends and technology
Company Summary:
Isel is a leading independent manufacturer of lubricants and other fluids for industrial applications, specializing in the air compressor, refrigeration, and heat transfer industries. We formulate, blend and package lubricants at our state-of-the-art manufacturing facilities in Jacksonville, FL and Columbus, OH.

For more than 25 years, we've been driven to provide customers with the most advanced lubricants at the best value, all supported by unmatched customer service and technical support.  From small packaging to pails, drums, totes and even entire tank cars, we have the production capacity to meet the needs of customers around the world.

As a family-owned business, we believe in close ties that a strong relationship can offer'both with customers and employees.  We have a strong company culture that seeks to empower our employees to reach their highest potential. We strongly believe in training and promoting from within. Benefits include company-paid medical with prescription coverage, dental, vision, life insurance, paid time off, 401(k), flexible schedules, leadership opportunities and more. For more information regarding our company please visit our website at www.iselinc.com.
 
Isel
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